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Refund policy

Refund policy

Non-Returnable Items:

-Products listed as Non-refundable.

-Gift cards and free gifts.

You can request a return or exchange for a product within 14 business days from the date of delivery if it is damaged, missing, or incorrect or for reasons related to hygiene only.

How to Return/Exchange a Product?

In case you receive a damaged, missing, or incorrect product:

Step One: Email our customer service team within 15 business days of receiving the order.

Step Two: Provide your order number and email and send a photo and video of the product  received with the issue (damage/problem) for reference.
Note: If the order is missing one or more products, send a photo showing all the received items

Step Three: Per our policy mentioned above, the reason for the return/exchange request will be verified within 1 to 2 business days.
If the reason for the return/exchange is valid, we will contact the customer and arrange a pickup with our shipping company to schedule a return date for the product/order within 2 to 7 business days.

Step Four: Cash Refund-Store credit voucher-Bank transfer (based on the payment method used for the original order) . Alternatively, we may send a replacement product if it is returned unopened and in its original packaging.

- Once the returned product is received by our quality team from the shipping company (within 2 to 7 business days), we will begin processing the refund in the form of: 

  •  If the customer's complaint is found to be invalid, the product will be returned to the customer within 2 to 7 business days at the registered address's shipping cost. If the customer refuses, the product will not be re-shipped unless requested.
  • If the product is refused for the second time, it will be returned to the warehouse. If the customer wants to collect it, they must go to the warehouse to pick it up while adhering to the mentioned terms.

After the second failed delivery attempt, the product will remain in our warehouse for 90 days. If the customer does not respond to the refusal or continues to not respond during the 90-day period, it will be considered a final waiver of the product/order by the customer.